Job Description
ERP Technical Analyst
Position Description
Are you passionate about solving complex technical challenges while supporting enterprise systems that make a meaningful impact? Do you enjoy working directly with clients, collaborating across technical and functional teams, and contributing to modern digital transformation initiatives?
CGI is seeking an ERP Technical Analyst to join our collaborative team supporting a large-scale ERP solution for a long-term government client. We are looking for a customer-focused professional who enjoys troubleshooting complex technical issues, improving business processes, and helping organizations maximize the value of their enterprise technology investments.
Location: This position is based in Los Angeles, CA. CGI supports a hybrid work model, with team members typically working onsite approximately one day per week.
In this role, you'll partner with business users, developers, architects, and client stakeholders to support, maintain, and enhance a mission-critical financial management system. You'll play an integral role in resolving production issues, supporting enterprise integrations, improving reporting capabilities, and delivering innovative technology solutions that help our client better serve the public.
Beyond day-to-day application support, you'll have opportunities to contribute to modernization initiatives involving enterprise reporting, API integrations, SaaS applications, Microsoft Power BI, automation, and digital transformation efforts. This is an excellent opportunity for someone who enjoys combining technical problem-solving with client engagement while continuing to grow their ERP and enterprise application expertise.
At CGI, you'll join a supportive team that values collaboration, mentorship, continuous learning, and career development. We also recognize the importance of work-life balance. Our team consistently delivers exceptional client service while maintaining a sustainable work schedule. Team members typically work a standard 40-hour week, participate in a shared on-call rotation, and only occasionally provide after-hours support.
How we’re transforming Government
We use technical expertise and secure solutions to help government reinvent the ways of working to improve citizen services and increase efficiency. Our work helps civil entities provide services transparently and with fewer resources.
CGI Advantage is an industry-leading ERP platform, merging cutting-edge technology with purpose-built solutions tailored for government operations. With over 46 years of expertise in the public sector, this secure, intuitive platform is continually evolving, supported by a vibrant client community and CGI’s global network of industry-leading professionals.
Your future duties and responsibilities
How you'll make an impact
You will serve as a trusted technical partner responsible for ensuring the stability, performance, and continuous improvement of a large-scale enterprise ERP environment. You'll collaborate closely with both technical and business teams to deliver high-quality solutions while supporting mission-critical operations.
Key Responsibilities
• Provide technical and functional support for a mission-critical ERP application in a production environment
• Analyze, troubleshoot, and resolve complex application issues while delivering exceptional customer service to business users and client stakeholders
• Partner with business users to understand operational challenges and translate business requirements into effective technical solutions
• Investigate, document, reproduce, and coordinate resolution of software defects with development teams
• Plan and support User Acceptance Testing (UAT), regression testing, integration testing, and release validation activities
• Assist with application configuration, deployments, system enhancements, and post-production support
• Support enterprise integrations through APIs and related technologies to improve interoperability and streamline business processes
• Participate in enterprise reporting initiatives, including report migration, validation, and modernization efforts
• Support the migration of reports from SAP BusinessObjects to Microsoft Power BI
• Perform SQL-based data analysis to support troubleshooting, testing, validation, reconciliation, and issue resolution
• Develop and maintain technical documentation, knowledge articles, operational procedures, and support documentation
• Support SaaS-based enterprise applications and related integrations across the ERP ecosystem
• Participate in a shared on-call rotation supporting critical production environments
• Identify opportunities to automate processes, improve operational efficiency, and enhance application stability and client satisfaction
• Collaborate within Agile delivery teams and contribute to continuous improvement initiatives across the application support organization
Required qualifications to be successful in this role
What you'll bring
• 3+ years of experience supporting ERP or other large-scale enterprise applications
• Experience troubleshooting complex production issues while working directly with business users and client stakeholders
• Experience partnering with software development teams to investigate, prioritize, and resolve application defects
• Strong understanding of ERP application architecture, configuration, data structures, and system behavior
• Experience documenting business requirements, software defects, technical solutions, and operational procedures
• Experience planning and executing User Acceptance Testing (UAT), integration testing, regression testing, and release validation
• Working knowledge of SQL for data analysis, troubleshooting, and validation
• Strong analytical, troubleshooting, root cause analysis, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities while supporting client-facing initiatives in a fast-paced consulting environment
• Willingness to participate in a shared on-call rotation (approximately one week every six weeks)
Preferred Qualifications
Experience with one or more of the following is highly desirable:
• Experience with CGI Advantage or other enterprise ERP platforms such as SAP, Oracle, PeopleSoft, Workday, Infor, or Microsoft Dynamics
• Experience supporting public sector or government clients
• Functional knowledge of financial management, procurement, budgeting, grants management, or related ERP modules
• Experience with enterprise reporting platforms such as SAP BusinessObjects, Microsoft Power BI, Tableau, or BIRT
• Experience supporting report migration, report validation, dashboard development, or analytics modernization initiatives
• Experience performing SQL-based data analysis, data validation, reconciliation, and enterprise reporting support
• Experience supporting enterprise integrations using APIs, ETL tools, middleware, or web services
• Experience with SaaS enterprise applications and cloud-based technologies
• Familiarity with Agile delivery methodologies and tools such as Jira, Azure DevOps, or GitHub
• Experience with Robotic Process Automation (RPA), preferably UiPath
• Experience supporting enterprise modernization or digital transformation initiatives
• A customer-first mindset with a passion for delivering exceptional client service
• Strong analytical thinking and a structured approach to solving complex technical challenges
• Excellent problem-solving skills with the ability to independently investigate issues and identify root causes
• Curiosity and a commitment to continuous learning and expanding technical expertise
• Strong collaboration skills with the ability to build productive relationships across business, technical, and client teams
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences
• Initiative to identify automation opportunities and recommend process improvements
• Strong organizational and time management skills with the ability to manage multiple priorities in a dynamic consulting environment
• Adaptability, accountability, and a collaborative, team-oriented approach to supporting mission-critical client systems
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for his role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $77,800.00 - $172,400.00.
CGI’s benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
•Learning opportunities and tuition assistance
• Wellness and Well-being programs
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Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
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Local area, 1 day per week