Job Description

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries, including tourism, technology, and customer experience. With an unwavering commitment to candidate success and employer satisfaction, we have built a reputation as one of the most trusted staffing partners on the continent. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform lives.

Key Responsibilities

• Provide professional, empathetic, and solution-focused support to Slovak -speaking travellers using the Booking.com platform, assisting with reservations, modifications, and cancellations.
• Deliver expert guidance on travel-related enquiries including accommodation options, travel policies, pricing, and platform features within the tourism industry.
• Handle and resolve customer complaints and disputes in a timely, effective, and courteous manner, ensuring a premium travel experience at every touchpoint.
• Collaborate closely with hotels, property managers, and tourism partners listed on Booking.com to facilitate smooth bookings and resolve any service discrepancies.
• Accurately document customer interactions, feedback, and case outcomes using internal CRM and ticketing systems.
• Stay up to date with Booking.com 's evolving suite of travel products, promotions, and platform updates in order to provide accurate and current information to customers.
• Identify recurring issues and escalate complex cases to the appropriate departments, contributing to continuous improvement within the tourism support environment.
• Meet and consistently exceed individual and team performance targets, including customer satisfaction scores, response times, and quality assurance benchmarks.

Requirements

• Native or fluent Slovak language skills — both spoken and written — are essential for this role; candidates without proficiency in Slovak will not be considered.
• Valid EU passport or relevant documentation confirming the right to work within the EU (mandatory).
• A genuine passion for the tourism industry and a strong desire to deliver exceptional travel experiences to customers.
• Previous experience in a customer service, travel agency, or tourism-related role is highly advantageous, though motivated candidates with transferable skills are warmly encouraged to apply.
• Strong communication, active listening, and problem-solving skills with a professional and courteous demeanour.
• Comfortable working remotely with a reliable internet connection, and self-motivated to maintain productivity in a home-based environment within Greece.
• Basic computer literacy and the ability to navigate online platforms, CRM tools, and booking systems with efficiency.

Benefits

• Competitive Monthly Salary reflecting your skills, experience, and contribution to the tourism sector.
• Fully Paid Training to equip you with all the knowledge and tools needed to excel in this role from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece.
• Monthly Performance Bonus rewarding your dedication, hard work, and outstanding results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a highly valued benefit that reflects our commitment to rewarding our team members generously.
• A vibrant, multicultural, and supportive remote working environment within the thriving tourism industry.
• And Much More...

Life in Greece

Relocating to Greece means embracing one of Europe's most captivating and culturally rich lifestyles. Greece is blessed with over 300 days of sunshine per year, breathtaking Mediterranean coastlines, ancient historical landmarks, and a warm, welcoming culture that makes newcomers feel at home almost instantly. Whether you choose to explore the vibrant streets of Athens, the crystal-clear waters of the Aegean islands, or the charming mountain villages of northern Greece, there is always something extraordinary waiting to be discovered. For professionals seeking Slovak -speaking jobs in Greece, the country offers a truly exceptional backdrop for both career growth and personal fulfilment.

Beyond its natural beauty, Greece boasts an outstanding quality of life, with an affordable cost of living, a world-renowned culinary tradition, and a deeply social culture centred around family, community, and hospitality. The food alone — from fresh seafood and mezedes to iconic Greek pastries — is reason enough to make the move. Jobs in Greece have become increasingly attractive for multilingual professionals across Europe, and with our fully paid relocation package, making Greece your new home has never been easier or more exciting. This is your opportunity to combine a fulfilling career in tourism with the extraordinary experience of living in one of the most beautiful countries on earth.

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